At Quantum Habit, we aim to ensure customer satisfaction with every purchase. This Refund Policy outlines the conditions under which returns and refunds may be requested.
Customers may request a return within 14 days of receiving the product. To be eligible, items must be unused, in their original condition, and returned in the original packaging. Products showing signs of use or damage may not qualify for a refund.
Certain products may not be eligible for return, including items that have been opened, used, or customized. For hygiene or safety reasons, some categories may also be excluded from returns.
Once a returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed to the original payment method within a reasonable timeframe, depending on your payment provider.
Shipping costs are non-refundable unless the return is due to an error on our part (such as incorrect or defective items). Customers are responsible for return shipping costs unless otherwise stated.
If you receive a damaged or incorrect product, please contact us as soon as possible with details and supporting evidence. We will work to resolve the issue through replacement or refund where appropriate.
If you have not received a refund after it has been approved, please check with your payment provider. Processing times may vary depending on banks and payment services.
For any questions regarding returns or refunds, please contact us at contact@quantumhabit.com.co.